Insights

We look at customer experience in 2023. Where will CX go? How can companies innovate in tough market conditions? These 4 trends are a good place to start!

We look at how better customer experience and new technology can help the property sector to meet challenges in 2023 and beyond.

In a new sector by sector series we look into the property sector. In part 1 we assess some of the challenges facing the property sector in 2023.

In Part 3 of our retail banking series we look at banking apps, why banks are using the wrong mindset when applying AI & ML and the coming recession.

In part 2 of our deep dive into retail banking, we look at physical bank branches. Banks are closing them, but is that the right approach?

Retail banks are facing challenges. In part 1 of our look at retail banks we look at issues with customer expectations & engagement in banking.

In part 2 of our future of B2B series we look at some of the challenges B2B sales and purchasing teams face and the opportunities they present.

The future of B2B is not spoken about as often as B2C. But big changes are happening. So what does the future of B2B sales & purchasing look like?

The facts are in. Improving customer experience (CX) can help your brand to beat the recession and increase growth on the other side. Here’s how.

Do requests for feedback annoy users? In part 2 of our user feedback request series we ask if requests for feedback affect user experience.