Insights

Personalization is about creating unique customer experiences. We’ve picked out a few personalization trends to look out for in 2021.

What is App Tracking Transparency and why are Apple and Facebook going to war over it? We tell you what you need to know.

Google has made some big moves around third-party cookies. Part 1 of our data wars series looks at what’s going on and what you need to know.

Planning your customer experience strategies for 2021? Part 2 of our series will give you some ideas around the service voice, loyalty loops and VOC…

Businesses who take their customer experience planning seriously will rise above the competition. So we’ve prepared some tips you can use to plan your CX strategies in 2021.

In part 2 of our top retail trends for 2021 series, we look at agile adoption, digital ads and the importance of ethical values.

In part 1 of our top retail trends for 2021 series, we look at customer experience (CX), subscription models and big data.

Here’s why your business should invest in great digital commerce experiences and why what you think your customers want is probably wrong…

Edtech, a mix of the words “education” and “technology”, combines tech with education practices. We look at how edtech benefits students and teachers.

In part 4 of our online to offline strategy deep dive we’ll be talking about beacons and how physical retail needs to build (and help) communities.