February 5, 2021

Data Wars Part 1 – What’s going on with third-party cookies?

Google has made some big moves around third-party cookies. Part 1 of our data wars series looks at what’s going on and what you need to know.

January 29, 2021

Planning Your Customer Experience Strategies in 2021 – Part 2

Planning your customer experience strategies for 2021? Part 2 of our series will give you some ideas around the service voice, loyalty loops and VOC…

January 12, 2021

Tips for Planning Your CX Strategy in 2021

Businesses who take their customer experience planning seriously will rise above the competition. So we’ve prepared some tips you can use to plan your CX strategies in 2021.

December 30, 2020

Retail Trends for 2021 Part 2 – Agile, Ads & Ethical Values

In part 2 of our top retail trends for 2021 series, we look at agile adoption, digital ads and the importance of ethical values.

December 23, 2020

Top Retail Trends For 2021 Part 1 – CX, Subscriptions & Big Data

In part 1 of our top retail trends for 2021 series, we look at customer experience (CX), subscription models and big data.

December 16, 2020

Why invest in great digital commerce experiences?

Here’s why your business should invest in great digital commerce experiences and why what you think your customers want is probably wrong…

December 9, 2020

What is edtech? Does it help students and teachers?

Edtech, a mix of the words “education” and “technology”, combines tech with education practices. We look at how edtech benefits students and teachers.

December 4, 2020

Online to Offline (O2O) Strategy Part 4 – Beacons and Building a Community

In part 4 of our online to offline strategy deep dive we’ll be talking about beacons and how physical retail needs to build (and help) communities.

December 2, 2020

Why Build an O2O (Online to Offline) Strategy Part 3 – Identity Graphs & Personalization

In this instalment of our O2O deep dive we look at tracking, identity graphs and how they are vital for personalization in your O2O strategy.

November 30, 2020

Why Build an O2O Strategy? Online to Offline Part 2

In part 1 we clarified what an O2O strategy is and why it’s necessary. Here we cover attribution models and the need to align your teams.

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