Insights December 2, 2022

Customer Experience In 2023 – Trends You Need To Know About Part 1

We look at customer experience in 2023. Where will CX go? How can companies innovate in tough market conditions? These 4 trends are a good place to start!

Insights November 25, 2022

Sector By Sector – Property Part 2 – Technology & CX In The Property Sector

We look at how better customer experience and new technology can help the property sector to meet challenges in 2023 and beyond.

Insights November 18, 2022

Sector By Sector – Property Part 1 – Challenges in 2023 & Beyond

In a new sector by sector series we look into the property sector. In part 1 we assess some of the challenges facing the property sector in 2023.

Insights November 11, 2022

Sector By Sector – Retail Banking Part 3 – Banking Apps, AI & Recessions

In Part 3 of our retail banking series we look at banking apps, why banks are using the wrong mindset when applying AI & ML and the coming recession.

Insights November 4, 2022

Sector By Sector – Retail Banking Part 2 – Fixing The Branch Experience

In part 2 of our deep dive into retail banking, we look at physical bank branches. Banks are closing them, but is that the right approach?

Insights October 28, 2022

Sector By Sector – Retail Banking Part 1

Retail banks are facing challenges. In part 1 of our look at retail banks we look at issues with customer expectations & engagement in banking.

Insights October 14, 2022

What Is The Future Of B2B Sales & Purchasing? Part 1 – Omnichannel, AI & B2C Style CX

The future of B2B is not spoken about as often as B2C. But big changes are happening. So what does the future of B2B sales & purchasing look like?

Insights October 7, 2022

How Businesses Can Beat The Recession By Improving CX

The facts are in. Improving customer experience (CX) can help your brand to beat the recession and increase growth on the other side. Here’s how.

Insights September 30, 2022

User Feedback Requests & Questions Part 2 – Do Requests Affect User Experience?

Do requests for feedback annoy users? In part 2 of our user feedback request series we ask if requests for feedback affect user experience.

Insights September 23, 2022

User Reviews, Feedback Requests & Questions Part 1 – What Questions Do To Our Brains

What effect do requests for user reviews & feedback have on us? Part 1 of our series looks at this and asks if average review ratings are overrated.

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