Insights March 24, 2021

MAQE 2021 and the Road Ahead

2020 did not quite go to plan but we’ve evolved and we’re building an even stronger, more resilient business in 2021. Here’s what we’re doing.

Insights March 3, 2021

Core Web Vitals – Optimizing Page Experience

The Google Core Web Vitals update arrives in May 2021. And it’s main focus is improving user experience. Here’s what you need to know.

Insights January 29, 2021

Planning Your Customer Experience Strategies in 2021 – Part 2

Planning your customer experience strategies for 2021? Part 2 of our series will give you some ideas around the service voice, loyalty loops and VOC…

Insights January 12, 2021

Tips for Planning Your CX Strategy in 2021

Businesses who take their customer experience planning seriously will rise above the competition. So we’ve prepared some tips you can use to plan your CX strategies in 2021.

Insights December 23, 2020

Top Retail Trends For 2021 Part 1 – CX, Subscriptions & Big Data

In part 1 of our top retail trends for 2021 series, we look at customer experience (CX), subscription models and big data.

Insights December 16, 2020

Why invest in great digital commerce experiences?

Here’s why your business should invest in great digital commerce experiences and why what you think your customers want is probably wrong…

Insights February 24, 2020

Today and the Future of Customer Experience – Marketing Oops! Summit 2020

Marketing Oops! Customer Experience and Marketing Tech Summit 2020 kicked off in Bangkok last week and our CEO and co-founder, Andreas Holmer, was the opening speaker on the CX stage.

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