2020 did not quite go to plan but we’ve evolved and we’re building an even stronger, more resilient business in 2021. Here’s what we’re doing.
The Google Core Web Vitals update arrives in May 2021. And it’s main focus is improving user experience. Here’s what you need to know.
Planning your customer experience strategies for 2021? Part 2 of our series will give you some ideas around the service voice, loyalty loops and VOC…
Businesses who take their customer experience planning seriously will rise above the competition. So we’ve prepared some tips you can use to plan your CX strategies in 2021.
In part 1 of our top retail trends for 2021 series, we look at customer experience (CX), subscription models and big data.
Here’s why your business should invest in great digital commerce experiences and why what you think your customers want is probably wrong…
Marketing Oops! Customer Experience and Marketing Tech Summit 2020 kicked off in Bangkok last week and our CEO and co-founder, Andreas Holmer, was the opening speaker on the CX stage.