Results of #Digital Transformation
Customer Experience ROI – How To Prove Investment In CX Pays Off
Times are tough, so how do CX teams prove Customer experience ROI? We look at what CX teams can do to prove CX ROI to senior management.
Is Great Customer Experience Your Best Form Of Marketing?
Is CX a form of marketing? This week we ask if experience innovation is competing with marketing. Shouldn’t effort & budget be going into both?
Social, Live & Metaverse Commerce – Where Is E-commerce Going?
Are social commerce & live commerce the future of E-commerce? Or is it metaverse commerce? We look at the future of E-commerce & why SEA is leading the way.
What Is Employee Experience (EX)?
What is employee experience (EX)? How can it help your business? We tell you why you should start investing in EX right now.
Customer Experience In 2023 – Trends You Need To Know About Part 2
We highlight 4 more trends for CX (customer experience) in 2023. We talk about inspiring an experimental culture, AI & turning employees into influencers.
Sector By Sector – Property Part 1 – Challenges in 2023 & Beyond
In a new sector by sector series we look into the property sector. In part 1 we assess some of the challenges facing the property sector in 2023.
Sector By Sector – Retail Banking Part 2 – Fixing The Branch Experience
In part 2 of our deep dive into retail banking, we look at physical bank branches. Banks are closing them, but is that the right approach?
Sector By Sector – Retail Banking Part 1
Retail banks are facing challenges. In part 1 of our look at retail banks we look at issues with customer expectations & engagement in banking.
What Is The Future Of B2B Sales & Purchasing? Part 1 – Omnichannel, AI & B2C Style CX
The future of B2B is not spoken about as often as B2C. But big changes are happening. So what does the future of B2B sales & purchasing look like?
How To Build An Effective Personalization Strategy Part 3 – Predictive Personalization
In part 3 we talk about rules-based & predictive personalization plus we reveal the 5 must-haves for your personalization strategy.