Results of #Digital Transformation

Starbucks Odyssey is an innovative new type of loyalty program. What lessons can B2C businesses learn from Starbucks’ web3.0 experiment?

We look at Metaverse Law & Regulatory Challenges. Where will businesses have to ensure compliance with government policy in the metaverse?

In part 3 of our series we will look at how businesses can start creating, testing then implementing a metaverse strategy.

In part 2 of our metaverse series we look at sentiment among consumers & business leaders. What are business leaders’ top metaverse strategic priorities?

The metaverse is big business. But what exactly is it? Part 1 of our metaverse series tells you what you need to know.

Adapting to shifting customer needs could be the key to weathering the recession for Ecommerce businesses. But what are these customer needs?

Times are tough, so how do CX teams prove Customer experience ROI? We look at what CX teams can do to prove CX ROI to senior management.

Is CX a form of marketing? This week we ask if experience innovation is competing with marketing. Shouldn’t effort & budget be going into both?

Are social commerce & live commerce the future of E-commerce? Or is it metaverse commerce? We look at the future of E-commerce & why SEA is leading the way.

What is employee experience (EX)? How can it help your business? We tell you why you should start investing in EX right now.