Results of #Digital Transformation

Times are tough, so how do CX teams prove Customer experience ROI? We look at what CX teams can do to prove CX ROI to senior management.

Is CX a form of marketing? This week we ask if experience innovation is competing with marketing. Shouldn’t effort & budget be going into both?

Are social commerce & live commerce the future of E-commerce? Or is it metaverse commerce? We look at the future of E-commerce & why SEA is leading the way.

What is employee experience (EX)? How can it help your business? We tell you why you should start investing in EX right now.

We highlight 4 more trends for CX (customer experience) in 2023. We talk about inspiring an experimental culture, AI & turning employees into influencers.

In a new sector by sector series we look into the property sector. In part 1 we assess some of the challenges facing the property sector in 2023.

In part 2 of our deep dive into retail banking, we look at physical bank branches. Banks are closing them, but is that the right approach?

Retail banks are facing challenges. In part 1 of our look at retail banks we look at issues with customer expectations & engagement in banking.

The future of B2B is not spoken about as often as B2C. But big changes are happening. So what does the future of B2B sales & purchasing look like?

In part 3 we talk about rules-based & predictive personalization plus we reveal the 5 must-haves for your personalization strategy.