Results of #Digital Transformation

In part 3 we talk about rules-based & predictive personalization plus we reveal the 5 must-haves for your personalization strategy.

We look at some of the top CX trends in APAC to see what challenges APAC businesses face when creating customer experiences and how they can overcome them.

What is a headless CMS? Is it any better than a traditional CMS that you might use now? And what are DXPs? Let’s find out.

The customer support funnel is a crucial part of your overall customer experience and conversational content can improve it. Find out how!

DAO stands for Decentralized Autonomous Organization. But what does that really mean? This post looks at DAOs and what businesses can learn from them.

We take a look at Web 3.0 & decentralization. What does it all mean? And what, if any, effect will these new digital trends have on the future of commerce?

This week we chart the evolution of eCommerce, from its first steps to its current form, to see where it might be going in the future.

In part 2 of our look into digital transformation trends in 2022 we focus on 5G, organizational flexibility, sustainability and low code solutions.

This week we look at digital transformation trends in 2022 and the technical and social challenges organizations are going to face over the next 12 months.

It is time to peer into the future of customer experience and look at some CX trends for 2022, including the impact of data legislation changes on CX.