Results of #Digital Transformation

We highlight 4 more trends for CX (customer experience) in 2023. We talk about inspiring an experimental culture, AI & turning employees into influencers.

In a new sector by sector series we look into the property sector. In part 1 we assess some of the challenges facing the property sector in 2023.

In part 2 of our deep dive into retail banking, we look at physical bank branches. Banks are closing them, but is that the right approach?

Retail banks are facing challenges. In part 1 of our look at retail banks we look at issues with customer expectations & engagement in banking.

The future of B2B is not spoken about as often as B2C. But big changes are happening. So what does the future of B2B sales & purchasing look like?

In part 3 we talk about rules-based & predictive personalization plus we reveal the 5 must-haves for your personalization strategy.

We look at some of the top CX trends in APAC to see what challenges APAC businesses face when creating customer experiences and how they can overcome them.

What is a headless CMS? Is it any better than a traditional CMS that you might use now? And what are DXPs? Let’s find out.

The customer support funnel is a crucial part of your overall customer experience and conversational content can improve it. Find out how!

DAO stands for Decentralized Autonomous Organization. But what does that really mean? This post looks at DAOs and what businesses can learn from them.