Insights December 8, 2022

Customer Experience In 2023 – Trends You Need To Know About Part 2

We highlight 4 more trends for CX (customer experience) in 2023. We talk about inspiring an experimental culture, AI & turning employees into influencers.

Insights November 18, 2022

Sector By Sector – Property Part 1 – Challenges in 2023 & Beyond

In a new sector by sector series we look into the property sector. In part 1 we assess some of the challenges facing the property sector in 2023.

Insights November 4, 2022

Sector By Sector – Retail Banking Part 2 – Fixing The Branch Experience

In part 2 of our deep dive into retail banking, we look at physical bank branches. Banks are closing them, but is that the right approach?

Insights October 28, 2022

Sector By Sector – Retail Banking Part 1

Retail banks are facing challenges. In part 1 of our look at retail banks we look at issues with customer expectations & engagement in banking.

Insights October 14, 2022

What Is The Future Of B2B Sales & Purchasing? Part 1 – Omnichannel, AI & B2C Style CX

The future of B2B is not spoken about as often as B2C. But big changes are happening. So what does the future of B2B sales & purchasing look like?

Insights August 5, 2022

How To Build An Effective Personalization Strategy Part 3 – Predictive Personalization

In part 3 we talk about rules-based & predictive personalization plus we reveal the 5 must-haves for your personalization strategy.

Insights July 8, 2022

Top CX Trends In APAC & Challenges For CX In 2022

We look at some of the top CX trends in APAC to see what challenges APAC businesses face when creating customer experiences and how they can overcome them.

Insights June 24, 2022

What Is A Headless CMS? – Let’s Talk About Content Management

What is a headless CMS? Is it any better than a traditional CMS that you might use now? And what are DXPs? Let’s find out.

Insights June 17, 2022

Conversational Content In The Customer Support Funnel – How To Get Started

The customer support funnel is a crucial part of your overall customer experience and conversational content can improve it. Find out how!

Insights June 3, 2022

Web 3.0 Part 2 – What Is A DAO & What Can Businesses Learn From Them?

DAO stands for Decentralized Autonomous Organization. But what does that really mean? This post looks at DAOs and what businesses can learn from them.

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